Sewa Setu Assam: Online Services, Fees and How to Apply in 2026

By Frontier News Desk · Fact-checked against official sources

Nijut Moina scheme supports girl students across Assam, including in cities like Guwahati

Sewa Setu Assam is the Assam government’s single-window portal for applying online for public services, from caste and income certificates to birth registration and trade licences. The state says it offers more than 800 services from 47 departments and three Sixth Schedule councils in 2026. Most certificates carry a small statutory fee, often ₹30, and each service has a fixed delivery time under the Assam Right to Public Services (ARTPS) Act.

Sewa Setu Assam began as the ARTPS or RTPS portal and was later renamed Sewa Setu by the state’s Administrative Reforms department. Consequently, older guides and some links still say “RTPS”. Additionally, citizens without a computer can file the same applications at a Public Facilitation Centre (PFC) or a Common Service Centre (CSC) for a small service charge.

Key takeaways

Sewa Setu Assam lists 800+ services from 47 departments and three autonomous councils, according to the Chief Minister in July 2026.
Popular certificates carry a ₹30 statutory fee plus a ₹10 convenience fee when you apply online.
PFCs and CSCs charge ₹30 extra per application, plus ₹10 per printed page and ₹5 per scanned page.
Caste and non-creamy layer certificates have a 30 working day limit; the PRC for higher education lists 14 days.
The toll-free helpline 1800-345-3574 runs every day from 8 am to 8 pm.

Sewa Setu Assam at a glance

Detail	Information
Portal name	Sewa Setu (formerly the ARTPS or RTPS portal)
Run by	Administrative Reforms, Training, Pension and Public Grievances Department, Government of Assam
Technical partner	NIC Assam
Legal basis	Assam Right to Public Services Act, 2012, amended in 2019
Services	800+ as claimed in July 2026; the live list shows several hundred entries
Departments	47 departments plus 3 Sixth Schedule councils
Applications handled	About 1.5 crore, with a disposal rate above 90% (state figures, July 2026)
Offline channels	Public Facilitation Centres and Common Service Centres
Helpline	1800-345-3574, all days, 8 am to 8 pm
Integrations	DigiLocker and the UMANG app

What Sewa Setu Assam is and how it works

Sewa Setu Assam brings notified public services onto one website. Each service has a Designated Public Servant, who must decide the case within the stipulated time. Moreover, each service names an Appellate Authority for appeals. The portal therefore works as both an application desk and an accountability system.

When you submit an application, Sewa Setu Assam gives you a reference number. After that, the file moves to the concerned office for verification. Some services need a field inspection, while others are decided on documents alone. Finally, the approved certificate is issued digitally and can be downloaded from your account.

The state’s figures show steady growth. The Sentinel reported 541 services from 47 departments at an earlier stage. Meanwhile, the Chief Minister’s Office cited more than 700 services in late 2024. By July 2026, the state claimed over 800 services and about 1.5 crore applications. However, counts vary by method, because some services appear separately for each autonomous council. Check the live list before you rely on any number.

The ARTPS Act behind Sewa Setu Assam

The Assam Right to Public Services Act came into force in 2012. The state amended it in September 2019 to strengthen timelines and penalties. As a result, every notified service must be delivered within a fixed number of days. Public holidays do not count towards the limit.

Legal feature	What the Act and portal FAQ say
Right	Citizens can demand notified services within stipulated time
First appeal	Within 30 days of a rejection order, to the Appellate Authority
Late appeal	The Appellate Authority may accept it up to 60 days for sufficient cause
Second appeal	To the RTPS Commission, if the first appeal does not satisfy you
Appeal fee	None
Penalty on officers	₹250 per day of delay, up to ₹25,000, as stated in the portal FAQ

Penalty rules can change through amendments. Therefore, read the current Sewa Setu Assam FAQ before quoting these figures in a complaint.

Popular services on Sewa Setu Assam

Sewa Setu Assam covers certificates, registrations, licences, land records and welfare applications. The table lists services that most residents use, with the department that handles each one.

Service	Department	Typical use
Caste certificate (ST plains)	Tribal Affairs (Plain)	Reservation in jobs and education
Scheduled Caste certificate	Listed separately on the portal	Reservation benefits
OBC/MOBC and non-creamy layer certificate	Social Justice and Empowerment	Central and state OBC quotas
Permanent Residence Certificate for higher education	Home and Political	State-quota admissions
Income certificate	Revenue and Disaster Management	Scholarships, fee waivers, schemes
Birth and death registration	Health and Family Welfare	Legal proof of birth or death
Permission for delayed birth registration	Health and Family Welfare	Births not registered on time
Senior citizen certificate	General Administration	Concessions for older residents
Next of kin certificate	General Administration	Claims after a family member’s death
Employment seeker registration	Employment exchange services	Employment exchange records
Driving licence services	Transport	New licences and related services
Trade licence	Housing and Urban Affairs	Shops and small businesses in towns
Mutation and certified land records	Revenue and Disaster Management	Land ownership changes and copies

Additionally, Sewa Setu Assam hosts e-Khajana for land revenue payments, which went live on 1 July 2024. Some transport services link to the national Parivahan system for later steps. Consequently, you may finish part of a licence application on another government site.

How to register and apply on Sewa Setu Assam

The process is similar for most services. However, each service page lists its own documents, so read that page first.

Open the official Sewa Setu Assam portal and choose the Login or Register option.
Register with your full name, mobile number, state and a password. Existing e-Pramaan users can sign in with that account instead.
Log in and search the service list by name or department.
Read the service page for documents, fees and the time limit.
Fill in the online form carefully, matching the spelling on your ID documents.
Upload scanned documents in the size and format the form asks for.
Pay the statutory and convenience fees online, where applicable.
Submit the form and note the reference number shown on the acknowledgement.
Attend a physical verification or inspection if the office asks for one.
Download the certificate from your account once the status shows it as delivered.

Keep the acknowledgement slip safe. You need the reference number to track status, file an appeal or raise a grievance.

Fees and charges on Sewa Setu Assam

Sewa Setu Assam fees are low, but they add up if you use a centre. The table shows the charges listed on the caste, income and non-creamy layer certificate pages.

Charge	Amount	When it applies
Statutory or user charge	₹30	Caste, income and non-creamy layer certificates
Convenience fee	₹10	Online payment on the portal
Service charge	₹30	Only if a PFC or CSC files the form
Printing	₹10 per page	Only at a PFC or CSC
Scanning	₹5 per page	Only at a PFC or CSC

Other services charge different amounts. For example, a certified jamabandi copy carries a ₹20 statutory fee, while mutation after a registered deed costs ₹500. Our Dharitree Assam land record guide explains those land services in detail. Similarly, the PRC page lists the ₹30 centre charge and the ₹10 convenience fee. Always check the fee on the service page before paying.

Documents and time limits for key certificates

Sewa Setu Assam documents differ by service, and offices may ask for originals at verification. Moreover, time limits are counted in working days for several services. The table summarises four common certificates.

Certificate	Time limit	Main documents
Caste certificate	30 working days	Photo, date of birth proof, residence proof, father’s caste certificate or a recognised community body’s recommendation
Non-creamy layer	30 working days after verification (30 days in council areas)	Residence proof, OBC/MOBC certificate, parents’ or spouse’s income certificate
PRC for higher education	14 days	Birth certificate, address proof, proof of family residence in Assam for at least 50 years, land records with revenue receipts, certified voter list, HSLC certificate or admit card, photo
Income certificate	Check the service page	Address proof, identity proof, land revenue receipt; salary slip optional

The PRC is the strictest of these. It asks for proof that parents or forefathers lived in Assam for at least 50 years. Therefore, gather land papers and old voter lists early, especially before admission deadlines.

Applying through a PFC or CSC

Many residents prefer to apply through a centre. Public Facilitation Centres work from government offices, and Common Service Centres run in towns and villages. Both can file Sewa Setu Assam applications on your behalf.

At a centre, the operator scans your documents and fills in the form. In addition, a scanned copy of the signed application form becomes mandatory for several services. You pay the ₹30 service charge plus printing and scanning costs. In contrast, applying from home avoids these extra charges. The official portal also lists PFC locations, which helps you find the nearest one. Our guide to the districts of Assam shows how districts and council areas are organised.

How to track Sewa Setu Assam application status

Tracking needs only the reference number from your acknowledgement. Follow these steps.

Open the official portal and choose the Track Application Status option.
Enter your application reference number.
Read the current stage, such as submitted, under verification, delivered or rejected.
Log in to download the certificate once it shows as delivered.

Sewa Setu Assam also sends SMS alerts to your registered mobile number at key stages. Meanwhile, a separate page lets you track appeals. If the time limit passes without a decision, you can file an appeal online.

Appeals and grievances

A rejection or a missed deadline is not the end of the road. First, file an appeal to the Appellate Authority within 30 days of the rejection order. Next, if that decision does not satisfy you, file a second appeal with the RTPS Commission. There is no fee for either step.

Grievances about Sewa Setu Assam itself go through the grievance option or the toll-free helpline. Additionally, the helpline 1800-345-3574 answers queries every day from 8 am to 8 pm. Keep your reference number ready when you call.

Sewa Setu Assam and state schemes

Sewa Setu Assam supports many state schemes indirectly. For example, income, caste and residence certificates often serve as eligibility proof for scholarships and welfare programmes. However, major schemes usually run their own application windows and beneficiary lists.

For instance, the Orunodoi scheme publishes beneficiary lists through its own portal and district offices. Similarly, the Nijut Moina scheme for girl students follows a separate application process. Recruitment also relies on these documents. Candidates for the ADRE exam often need caste, non-creamy layer or PRC certificates at document verification.

Common mistakes to avoid

Name mismatches: spellings on the form must match your ID and school records.
Wrong service variant: council areas such as BTR, Karbi Anglong and Dima Hasao have separate service entries.
Blurry uploads: unreadable scans are a common reason for rejection.
Late applications: apply at least a month before admission or job deadlines.
Unofficial websites: use only the official Sewa Setu Assam portal and never pay agents extra fees.
Lost reference number: without it, tracking and appeals become difficult.

Frequently asked questions

What is the Sewa Setu portal in Assam?

Sewa Setu Assam is the Government of Assam’s online portal for public services under the Assam Right to Public Services Act. It was earlier called the ARTPS or RTPS portal. Citizens can apply for certificates, licences and registrations, pay fees, track status and download certificates. The state claimed over 800 services from 47 departments in July 2026.

How much does a caste certificate cost on Sewa Setu?

The caste certificate page lists a ₹30 statutory fee and a ₹10 convenience fee for online applications. If a Public Facilitation Centre or Common Service Centre files it, you pay a further ₹30 service charge. Printing costs ₹10 per page and scanning ₹5 per page at a centre. Check the service page for any revision before paying.

How many days does Sewa Setu take to issue a certificate?

Each service has its own time limit under the ARTPS Act. The caste certificate lists 30 working days, and the non-creamy layer certificate lists 30 working days after verification. The PRC for higher education lists 14 days. Public holidays are excluded. If an office misses the limit, you can file a first appeal online.

Can I apply on Sewa Setu without a computer?

Yes. You can visit a Public Facilitation Centre or a Common Service Centre, where an operator files the application for you. The centre charges ₹30 per application, plus ₹10 per printed page and ₹5 per scanned page. Carry original documents and photocopies. Ask for the acknowledgement slip, because it carries the reference number you need for tracking.

How do I check my Sewa Setu application status?

Open the official Sewa Setu Assam portal and choose the Track Application Status option. Enter the reference number from your acknowledgement slip. The page shows whether the file is submitted, under verification, delivered or rejected. You also receive SMS alerts on your registered mobile number. Once delivered, log in to your account and download the certificate.

What can I do if my application is rejected?

You can file a first appeal to the Appellate Authority within 30 days of the rejection order. The authority may accept a delayed appeal up to 60 days if you show sufficient cause. If you remain unhappy, you can file a second appeal with the RTPS Commission. Neither appeal carries any fee under the Act.

What is the Sewa Setu helpline number?

The official Sewa Setu contact page lists the toll-free number 1800-345-3574. It runs on all days from 8 am to 8 pm. Keep your application reference number ready before you call. For appeals and grievances, you can also use the online options on the portal, which create a record you can track.

Getting the best from Sewa Setu Assam

Sewa Setu Assam puts most everyday certificates and licences on one site, with low fees and legal time limits. Register once, read each service page carefully and keep every reference number. If a deadline passes, use the free appeal process. For fee changes and new services in 2026, rely on the official Sewa Setu Assam portal and its helpline rather than agents.

Explore more state guides in Northeast Guides or visit the Frontier News homepage.